I'm so upset, because I cancelled an order, yet they refused to refund me the money. The money that was paid was US59.40. That is not a small sum of money.
I have already requested for them to refund me 4 times. Each time they promise to refund within a few days, but I checked my paypal account and there was still no refund. Paypal closed my case and did not help me :'(
So I do not have the items and my money is still with dvdheaven...I'm not the only one, if you check their Q&A section, you can see many requests asking for dvdheaven to refund them as well....Their service is really bad.
DO NOT buy from dvdheaven!! It is a trap!!
Update: I finally got back my refund after I lodged a complain with my bank about a dishonest merchant my money. If you have problems with refunds from dvdheaven, you can try approaching your bank to see if they have such services for recourse.